Review

Thursday, September 21, 2023

Got a quarterly performance review yesterday and passed with flying colors. I’ve given some feedback to my manager in the form of a suggestion to improve the store’s customer response system. He said he has listened and will speak of it to upper management.

Currently, if a customer does (or doesn’t) like the service he/she receives from an employee, that customer can tell HD by going online to the store’s site later and explaining. Few customers do this, although the store encourages feedback. My suggestion was that business feedback about customer and sales relationships needs easier and quicker ways of assessing satisfaction. For example, cards with check-off questions about service satisfaction could be beside each cash register. A customer easily and quickly could rate experience quality and drop the card into a nearby collection box.

My manager says he plans to elevate my suggestion to the store’s upper management. That’s good feedback.

I will have this day and tomorrow off from my job. Today I’ll have lunch with my friend, Julie, to talk and catch up. Tomorrow, an electrician will arrive to repair an outside lighting fixture and to put a new pole light into place. The new pole light will replace a long-ago pole light that my Jeep knocked over and destroyed as I attempted to drive off quickly.

Dear Friends: Yesterday’s rain and cooler weather initiated our fall season. Diana