Saturday, November 25, 2023
I survived this season’s official first Black Friday at Macy’s which was slammed with customers. All day and on my feet, I worked a register facing unending lines of folks waiting for “their finds” to be checked out. The Store exceeded its sales goal of $200,000.
With my feet in the fire, I figured out how to operate nearly every function a Macy’s electronic cash register is capable of. The day’s biggest challenge (aside from my sheer exhaustion) was interacting with two Spanish-speaking-only customers wanting checks of item prices and to make purchases. They tried communicating with me using a phone translator app, which didn’t cut it. I had to go searching for a fellow salesperson fluent in Spanish which gobbled up time, and finally found one who could help facilitate the transaction.
Today, Black Friday will continue, and I’ll be working more long hours. Afterward, the worst should be over, until ex-Christmas. Then, as I understand, the store will have customers lined up at the registers and wanting to make returns.
Dear Friends: This is necessary sales experience for my retail resume. Diana
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